Privacy Policy

1. Introduction

Masas Technologies, LLC, doing business as Visen ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video and photo generation platform (the "Service").

By accessing or using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• First name
• Password (stored in encrypted form for email accounts)
• OAuth provider information (if you sign in with Google or Apple)
• Account creation date

2.2 Payment Information

When you make a purchase, our payment processor (Stripe) collects:

• Payment card information (card number, expiration date, CVV)
• Billing address
• Payment method details

We do not store your full payment card information. We only store a reference to your Stripe customer ID and limited card details (card brand and last 4 digits) for display purposes.

2.3 Usage Data

We automatically collect information about your use of the Service:

• Generation history (input images/videos and generated outputs)
• Credit transaction history (purchases, usage, refunds, bonuses)
• Feature usage and interaction patterns
• Support tickets and communications

2.4 Device and Technical Information

We may collect:

• IP address
• Browser type and version
• Device type and operating system
• Referring URLs and pages visited
• Time and date of access

2.5 User-Uploaded Content

When you use our AI generation features, we process and temporarily store the images and videos you upload. This content is used solely to provide the Service and generate your requested outputs.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your account
• Process your AI generation requests
• Send you transactional emails and service updates
• Respond to your inquiries and support requests
• Detect, prevent, and address fraud and abuse
• Analyze usage patterns to improve user experience
• Comply with legal obligations
• Enforce our Terms of Service

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Stripe: Payment processing
• AI Processing Services: To generate your requested content
• Cloud Storage Providers: To store your uploaded and generated content
• Email Service Providers: To send transactional emails

4.2 Analytics Providers

We use third-party analytics services to understand how users interact with our Service:

• Plausible Analytics: Privacy-focused website analytics
• Facebook Pixel: Advertising analytics and conversion tracking
• TikTok Pixel: Advertising analytics and conversion tracking

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. Specifically:

• Account information: Retained until you delete your account
• Generated content: Retained until you delete it or your account
• Transaction history: Retained for 7 years for tax and legal compliance
• Support communications: Retained for 2 years

After account deletion, we may retain certain information as required by law or for legitimate business purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Secure password hashing
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Export: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at hello@masastechnologies.com. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze usage patterns and improve the Service
• Provide targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.

9. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us at hello@masastechnologies.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to the United States and other countries.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising your rights

We do not sell your personal information. To exercise your California privacy rights, contact us at hello@masastechnologies.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on the Service with a new "Last updated" date. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.